Please use this identifier to cite or link to this item:
http://192.168.98.239:8080/jspui/handle/1994/1258| Title: | Influence of culture in service encounters: a study in Assam |
| Researcher: | Sarma, Sayanika Deka |
| Guides: | Sarma, Mrinmoy K |
| Keywords: | Business Administration;Service encounters;Assam;Management |
| Award Date: | Mar-2017 |
| Department: | Department of Business Administration |
| Publisher: | Tezpur University |
| Upload Date: | 30-Jan-2019 |
| Series/Report no.: | T570; |
| Pagination: | xxiii, 199p. |
| URI: | http://192.168.98.239:8080/jspui/handle/1994/1258 |
| Appears in Collections: | Theses |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Title page | 71.14 kB | Adobe PDF |  View/Open |
| 02_abstract.pdf | Abstract | 104.02 kB | Adobe PDF |  View/Open |
| 03_declaration.pdf | Declaration by the researcher | 48.31 kB | Adobe PDF |  View/Open |
| 04_certificate.pdf | Certificate of the research supervisor | 58.74 kB | Adobe PDF |  View/Open |
| 05_preface.pdf | Preface | 81.91 kB | Adobe PDF |  View/Open |
| 06_acknowledgement.pdf | Acknowledgement | 82.42 kB | Adobe PDF |  View/Open |
| 07_content.pdf | Table of contents | 117.74 kB | Adobe PDF |  View/Open |
| 08_list of tables and figures.pdf | List of tables and figures | 109.52 kB | Adobe PDF |  View/Open |
| 09_chapter1.pdf | Chapter 1: Overview on culture | 317.19 kB | Adobe PDF |  View/Open |
| 10_chapter2.pdf | Chapter 2: Culture and service encounter: a literature review | 433.07 kB | Adobe PDF |  View/Open |
| 11_chapter3.pdf | Chapter 3: Objectives, scope and limitations | 181.08 kB | Adobe PDF |  View/Open |
| 12_chapter4.pdf | Chapter 4: Research methodology | 288.31 kB | Adobe PDF |  View/Open |
| 13_chapter5.pdf | Chapter 5: Cultural variables and consumers’ perception on service encounter | 2.22 MB | Adobe PDF |  View/Open |
| 14_chapter6.pdf | Chapter 6: CIT- views of customer contact personnel | 539.44 kB | Adobe PDF |  View/Open |
| 15_chapter7.pdf | Chapter 7: Findings of the study | 214.18 kB | Adobe PDF |  View/Open |
| 16_conclusions.pdf | Conclusion | 174.46 kB | Adobe PDF |  View/Open |
| 17_bibliography.pdf | Bibliography | 205.39 kB | Adobe PDF |  View/Open |
| 18_appendices.pdf | Appendices | 820.87 kB | Adobe PDF |  View/Open |
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