1. ETD Repository @ TU
  2. School of Management Sciences
  3. Department of Business Administration
  4. Theses
Please use this identifier to cite or link to this item: http://192.168.98.239:8080/jspui/handle/1994/1258
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dc.date.accessioned2019-01-30T10:20:01Z-
dc.date.available2019-01-30T10:20:01Z-
dc.date.issued2017-03-
dc.identifier.urihttp://192.168.98.239:8080/jspui/handle/1994/1258-
dc.format.extentxxiii, 199p.en_US
dc.language.isoenen_US
dc.publisherTezpur Universityen_US
dc.relation.ispartofseriesT570;-
dc.subjectBusiness Administrationen_US
dc.subjectService encountersen_US
dc.subjectAssamen_US
dc.subjectManagementen_US
dc.titleInfluence of culture in service encounters: a study in Assamen_US
dc.typeThesisen_US
dc.contributor.guideSarma, Mrinmoy K-
dc.creator.researcherSarma, Sayanika Deka-
dc.departmentDepartment of Business Administrationen_US
Appears in Collections:Theses

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01_title.pdfTitle page71.14 kBAdobe PDFThumbnail
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02_abstract.pdfAbstract104.02 kBAdobe PDFThumbnail
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03_declaration.pdfDeclaration by the researcher48.31 kBAdobe PDFThumbnail
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04_certificate.pdfCertificate of the research supervisor58.74 kBAdobe PDFThumbnail
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05_preface.pdfPreface81.91 kBAdobe PDFThumbnail
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06_acknowledgement.pdfAcknowledgement82.42 kBAdobe PDFThumbnail
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07_content.pdfTable of contents117.74 kBAdobe PDFThumbnail
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08_list of tables and figures.pdfList of tables and figures109.52 kBAdobe PDFThumbnail
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09_chapter1.pdfChapter 1: Overview on culture317.19 kBAdobe PDFThumbnail
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10_chapter2.pdfChapter 2: Culture and service encounter: a literature review433.07 kBAdobe PDFThumbnail
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11_chapter3.pdfChapter 3: Objectives, scope and limitations181.08 kBAdobe PDFThumbnail
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12_chapter4.pdfChapter 4: Research methodology288.31 kBAdobe PDFThumbnail
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13_chapter5.pdfChapter 5: Cultural variables and consumers’ perception on service encounter2.22 MBAdobe PDFThumbnail
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14_chapter6.pdfChapter 6: CIT- views of customer contact personnel539.44 kBAdobe PDFThumbnail
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15_chapter7.pdfChapter 7: Findings of the study214.18 kBAdobe PDFThumbnail
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16_conclusions.pdfConclusion174.46 kBAdobe PDFThumbnail
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17_bibliography.pdfBibliography205.39 kBAdobe PDFThumbnail
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18_appendices.pdfAppendices820.87 kBAdobe PDFThumbnail
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