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Service management : the new paradigm in hospitality /

Kandampully, Jay A

Service management : the new paradigm in hospitality / Jay A. Kandampully - 2nd.ed - Delhi: Pearson Education, 2007. - xx, 584p. : ill. ; 26 cm

Includes bibliographical references.

ISBN: 0131916548

Subjects--Topical Terms:
Management
Service management

Dewey Class. No.: 647.94068 / SER

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