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Service operations management : improving service delivery /

Service operations management : improving service delivery / Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark - Fifth edition. - New York : Pearson Education Limited, 2021. - 609p. ; 23 cm.

Includes bibliographical references and index.

ISBN: 9789356067400

Subjects--Topical Terms:
Service industries.--Management.

Dewey Class. No.: 658 / SER

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