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Service management : operations, strategy, information technology /

Bordoloi, Sanjeev

Service management : operations, strategy, information technology / Sanjeev Bordoloi, James A. Fitzsimmons and Mona J. Fitzsimmons - New York, NY : McGraw-Hill Education, 2019. - xx, 520 pages : illustrations ; 29 cm

Includes bibliographical references and index.

ISBN: 9789355324870

Subjects--Topical Terms:
Service industries
Management.

Dewey Class. No.: 658 / BOR

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