Rampresad,H.K. <br/><br/>
Total quality management / 
Rampresad,H.K. 
 - New york:  Springer,  2001. 
 - vii,185p;21cm 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>3540679677 
<br/><br/><label>Dewey Class. No.: </label>658.562 ROS