Vilanilam,J.V. <br/><br/>
More effective communications: a manual for professionals / 
Vilanilam,J.V. 
 - New delhi:  response Books,  2000. 
 - 238p;23cm 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0761993649 
<br/><br/><label>Dewey Class. No.: </label>658.45 VIL