Beyond total quality management: toward the emerging paradigm / 

 - New York:  McGraw-Hill,  1994. 
 - xxviii,817p;25cm 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0071132384 
<br/><br/><label>Dewey Class. No.: </label>658.562 BOU