Buckingham,Richard <br/><br/>
Customer once,client forever: 12 tools for building lifetime business relationsh / 
Buckingham,Richard. 
 - Mumbai,:  Jaico publishing,  2004. 
 - xxiii,285p;26cm 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>8179921808 
<br/><br/><label>Dewey Class. No.: </label>650.13 BUC