TY  - BOOK
AU  - Buckingham,Richard
TI  - Customer once,client forever: 12 tools for building lifetime business relationsh
SN  - 8179921808
U1  - 650.13 BUC 
PY  - 2004///
CY  - Mumbai,
PB  - Jaico publishing
N1  - Includes bibliographical references
ER  -