Allen, Derek,R <br/><br/>
Customer satisfaction research management / 
Derek, R. Allen 
 - Delhi:  Pearson Power,  2005. 
 - xiii, 248p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>8129711346 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Research Management<br/>Customer Satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.834   / ALl