TY  - BOOK
AU  - Townsend, Pat
TI  - Leadership in action: : complete quality process 
SN  - 8131701689
U1  - 658.4092  
PY  - 2006///
CY  - New Delhi
PB  - Pearson education
KW  - Management
KW  - Leadership
N1  - Includes bibliographical references
ER  -