Kandampully, Jay A <br/><br/>
Service management :   the new paradigm in hospitality / 
Jay A. Kandampully 
 - 2nd.ed 
 - Delhi:  Pearson Education,  2007. 
 - xx, 584p. :  ill. ;  26 cm 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0131916548 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Service management
<br/><br/><label>Dewey Class. No.: </label>647.94068   / SER