TY  - BOOK
AU  - Kandampully, Jay A
TI  - Service management : : the new paradigm in hospitality 
SN  - 0131916548
U1  - 647.94068  
PY  - 2007///
CY  - Delhi
PB  - Pearson Education
KW  - Management
KW  - Service management
N1  - Includes bibliographical references
ER  -