Krishna, S.Jaya <br/><br/>
Effective E-CRM: practices and perspectives / 
Krishna, S.Jaya. 
 - Hyderabad:  The ICFaI university press,  2006. 
 - 176p;25cm 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>8131401723 
<br/><br/><label>Dewey Class. No.: </label>658 EFF