Handbook of Services marketing & Management / 
edited by  T. A. Swartz. 
 - New Delhi :  Sage publications ,  2000. 
 - ix,507p;23cm 
<br/><br/>Includes bibliogrphies and index. 
<br/><br/><label>ISBN: </label>0761916121 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.8 SWA