TY - SER ED - University of Maryland (United States). TI - Journal of Service Research SN - 1094-6705 U1 - 658.812 PY - 1998///- CY - Thousand Oaks, CA : PB - SAGE Publications, KW - Customer services KW - Periodicals KW - Service industries UR - https://journals.sagepub.com/home/jsr ER -