Ross,Joel E. <br/><br/>
Total quality management: text,cases and readings / 
Ross,Joel E. 
 - 2nd ed. 
 - New Delhi:  Vanity Books,  1996. 
 - xi,465p;25cm 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0749413468 
<br/><br/><label>Dewey Class. No.: </label>658.562 ROS