Das, Bidyut Bikash
Integrating bankers' inconvenience and customers' expectation /
Bidyut Bikash Das; guided by Chandan Goswami.
- Tezpur : Tezpur University, 2018.
- cviii, 203p. : ill ; 28 cm.
Includes bibliographical references.
Business Administration
Management
Banks and banking
Financial risk management
Banks and banking--Customer services
Customer services--Quality control
658 / DAS