Carter,Wendy <br/><br/>
Customer care: trainer's guide / 
Carter,Wendy. 
 - 1st ed. 
 - New Delhi:  Kogan Page,  1996. 
 - 69p;26cm 
 - Training Workshop Library .
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>8175540397 
<br/><br/><label>Dewey Class. No.: </label>658.812 CAR