Service operations management :  improving service delivery /  
Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark 
 - Fifth edition. 
 - New York :   Pearson Education Limited,  2021. 
 - 609p. ;   23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9789356067400 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries.--Management.
<br/><br/><label>Dewey Class. No.: </label>658  / SER