TY  - BOOK
AU  - Johnston, Robert.
AU  - Shulver, Michael.
AU  - Slack, Nigel.
AU  - Clark, Graham,
TI  - Service operations management: improving service delivery / 
SN  - 9789356067400
U1  - 658 
PY  - 2021///
CY  - New York : 
PB  - Pearson Education Limited
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index
ER  -