Balachandran,S <br/><br/>
Customer-driven services management / 
Balachandran,S. 
 - New Delhi:  Response books,  1999. 
 - 333p;26cm 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0761993711 
<br/><br/><label>Dewey Class. No.: </label>658.812 BAL