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		Customer satisfaction research management / Derek, R. Allen by Allen, Derek,R. Material type: Text Language: English Publication details: Delhi: Pearson Power, 2005Availability: Items available for loan: Central Library, TU (1)Location, call number: Textbook Section (Consult Shelf-Guide to locate the book) 658.834 ALl. Place hold
		Effective presentation : how to create and deliver a winning presentation / Ros Jay by Jay ,Ros. Edition: 2nd ed.Material type: Text Language: English Publication details: Delhi: Pearson Power, 2006Availability: Items available for loan: Central Library, TU (1)Location, call number: Textbook Section (Consult Shelf-Guide to locate the book) 658 JAY. Place hold

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