Service operations management : improving service delivery / Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark
Material type: TextLanguage: English Publication details: New York : Pearson Education Limited, 2021. Edition: Fifth editionDescription: 609p. ; 23 cmISBN: 9789356067400Subject(s): Service industries. -- ManagementDDC classification: 658Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
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Textbooks | Central Library, TU Textbook Section (Consult Shelf-Guide to locate the book) | Central Library, TU | 658 SER (Browse shelf(Opens below)) | Available | 109459 |
Total holds: 0
Includes bibliographical references and index.
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