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		Understanding services management : integrating marketing, organisational behaviour, operations, and human resource management / edited by William J. Glynn and James G. Barnes. by Glynn, William J \| Barnes, James G. Material type: Text Language: English Publication details: New Delhi: Prentice Hall of India, 2006Availability: Items available for loan: Central Library, TU (1)Location, call number: Textbook Section (Consult Shelf-Guide to locate the book) 658 UND. Place hold
		Service operations management : improving service delivery / Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark by Johnston, Robert \| Shulver, Michael \| Slack, Nigel \| Clark, Graham. Edition: Fifth edition.Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York : Pearson Education Limited, 2021Availability: Items available for loan: Central Library, TU (1)Location, call number: Textbook Section (Consult Shelf-Guide to locate the book) 658 SER. Place hold

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