| 000 | 00838nam a22002657a 4500 | ||
|---|---|---|---|
| 001 | 109459 | ||
| 003 | IN-TzU | ||
| 005 | 20240506102132.0 | ||
| 008 | 230712t2014 nyu||||| |||| 00| 0 eng d | ||
| 020 | _a9789356067400 | ||
| 040 | _aIN-TzU | ||
| 041 | _aeng | ||
| 082 |
_a658 _bSER |
||
| 245 | 1 | 0 |
_aService operations management : _bimproving service delivery / _cRobert Johnston, Michael Shulver, Nigel Slack and Graham Clark |
| 250 | _aFifth edition. | ||
| 260 |
_aNew York : _bPearson Education Limited, _c2021. |
||
| 300 |
_a609p. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries. _vManagement. _946053 |
|
| 700 |
_aJohnston, Robert. _946054 |
||
| 700 |
_aShulver, Michael. _946055 |
||
| 700 |
_aSlack, Nigel. _946056 |
||
| 700 |
_aClark, Graham, _946057 |
||
| 942 | _cBK | ||
| 999 |
_c59949 _d59949 |
||